Privacy Policy

Gope is used by trucking companies, our customers. It has two parts that work together.

Company workspace data. If you use Gope through a trucking company or other organization, that company controls the business records kept in its Gope workspace, including driver profiles, inspection records, maintenance records, compliance information and the documents it uploads or maintains. A company decides what goes in, and we process it on the company's behalf to provide the service.

Your Gope account. Your account is your sign-in, which lets you use the service. For your login itself, and for how the service runs, we are responsible. Requests about records kept by your company should generally go to that company. If you contact us about company-managed records, we may assist you or direct the request to the relevant company, as appropriate.

Account information. Your name, email address, phone number, role and password. Passwords are stored in a protected form and are never readable by us.

Company information. Company name, DOT number, address and in-house shop details.

Driver records entered by your company. For example date of birth, home address, the last four digits of a Social Security number, hire and termination dates, and uploaded documents such as a driver's license or medical card. Companies should only enter what they need and have the right to enter.

Vehicle and operations information. Unit numbers, VINs, plates, registration and insurance documents, inspections (checklists, notes, photos, signatures and timestamps), maintenance tickets and repair costs.

From the mobile app. With your permission, the app uses the camera to photograph defects and documents, the photo library if you choose to attach an existing photo, and your location when you start an inspection so the inspection records where it was done. The app doesn't track your location in the background. You can turn these permissions off in your phone's settings; the related features then need to be filled in by hand or won't be available.

Technical information. Basic logs and device or browser information needed to run, secure and fix the service, such as sign-in activity and error reports.

We never see or store payment card numbers. Card details are handled by our payment provider.

• to provide the service: show each company its records, run inspections and tickets, and keep documents;
• to sign you in and keep accounts secure;
• to send invites, password resets and other messages about your account;
• to handle billing for companies;
• to give support, find and fix problems, and keep the service reliable;
• to meet legal obligations.

When a driver flags a problem in an inspection and adds a photo, the photo, together with the item name and the driver's note, is sent to an outside AI service provider that analyses it and returns a suggested description and risk level. Only what is needed for that analysis is sent. We don't send driver names, contact details or other profile information with it, and we use the provider only to get the analysis. The result is saved with the inspection so the company can review it. In the Gope Driver app, the driver is asked before their first defect photo and can say no, or change their mind later in Settings. If they say no, the photo is still attached to the inspection but is not sent for analysis.

Inside a company. What you can see depends on your role. For example, a driver sees their own inspections and the documents of their assigned truck and trailer; owners and fleet managers can see full driver profiles. One company can't see another company's information.

Service providers. We use trusted companies to help us run Gope. They only handle information to do that work for us, under agreements that protect it. They fall in these groups:

• cloud database, sign-in and file storage;
• web hosting and delivery;
• payment processing and subscription billing;
• email delivery;
• AI image analysis (section 4).

You can email us at support@getgope.com for the current list of providers. Our providers may process information in the United States.

Legal and safety. We may share information if the law requires it, to respond to valid legal requests, or to protect people, the service or our rights. If our business is transferred (for example, in a merger), information may be transferred too, and we will tell customers first.

We use safeguards including encrypted connections, per-company access controls enforced in the database, and role-based permissions. Signed inspections can't be changed after the fact. No system is perfectly secure, so keep your sign-in details private and tell us right away if you suspect misuse.

We keep a company's information while its account is active. Records such as signed inspections, maintenance tickets, driver records and documents are part of the company's own records and stay in its workspace, including after a driver or employee leaves or deletes their Gope account, because the company may need them for business, legal, regulatory or record-keeping purposes. After a company's account is closed we delete its information after a reasonable period unless the law requires us to keep it.

Delete your account. You can delete your own account in Settings, on the website or in the mobile app. This permanently deletes your Gope sign-in account, including the name and password stored with it, and signs you out. In the mobile app it also removes the app data stored on your phone. It does not automatically delete records kept in your company's workspace: your company may retain records you took part in, as described in section 7. See how to delete your account.

See, correct or delete information. You can ask us to show, correct or delete personal information we hold about you by emailing support@getgope.com. For records your employer controls, we may assist you or direct your request to your employer. Depending on where you live, you may have additional rights under local law, and we will honour them.

Permissions. You can change camera, photo and location permissions in your phone's settings at any time.

The service is for businesses and is not meant for anyone under 18. We don't knowingly collect information from children.

If we make significant changes we will update the date above and tell customers, for example by email or a notice in the service.

Gope Technologies, Inc., Philadelphia, Pennsylvania. Privacy questions or requests: support@getgope.com